We hope you love your TRVL Design purchase—we love our bags and are sure you will too! That said, if for any reason you are unhappy with your bag, you can return it. All unused, undamaged merchandise in new condition (including tags) and original packaging may be returned within 14 business days from the delivery date. We’ll credit your refund to the original form of payment. Shipping and handling charges are non-refundable.
Only regular priced items may be refunded- sales items up to 20% are returned for store credit only. Products sold at a discount of 20% or greater are final sale and may not be returned.
To begin your return, please email our customer service team at firstname.lastname@example.org with your name and order number for an RA (Return Authorization) Code and instructions.
We do not accept exchanges at this time. Customers are responsible for all return shipping charges.
Once your return is received, we will send you an email to notify you that we have received your returned item. Once your refund is processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days.
Sale items (if applicable)
Only regular priced items may be refunded- sales items up to 20% are returned for store credit only.
To return your product, please ship using a trackable shipping method (USPS, Fedex etc) and write your RA# clearly on the outer package. TRVL Design is unable to guarantee that we will receive your returned item without tracking.
You will be responsible for paying for your own shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.